• We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so latest by 12 noon, 15 days prior to arrival, to avoid cancellation charges. 100% non-refundable should there be any cancellation within 15 days of arrival.
• For all bookings, where the guests don’t show up/ they choose to check-out early, the complete booking will be non-refundable.
• Booking amount is non refundable.
• No cancellations will be taken over the call or WhatsApp message. Please reply to the email of email confirmation that you have received at the time of booking regarding the cancellation.
• There would be no refund provided in case there occur some problems due to government orders, harsh weather conditions, protests, landslides, or any delay due to other/any unforeseen circumstances. On the occasion of any such happenings, we have a backup plan ready most of the time and we'll be moving onto that. There are times when we would have to cancel some activities mentioned in the itinerary but it's only due to the reason that we would be bound by a circumstance that is not in our control. Any extra charges incurring because of the changes would be borne by the guests.                 
• If a trek is called off at the last moment due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.) then the participants would be provided with a travel voucher for the same amount that can be used within 365 days of the issuance date for any package worth the same amount. (Subject to availability)
• If a trek/trip has to be aborted midway due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.). In that case, no refund would be provided.   
• Travelmite will not bear any extra expense due to any natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.).

IDENTITY PROOF

• In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.

NO SMOKING

• The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the campsite except in designated areas.

PAYMENT POLICY

• 50% payment at the time of Confirmation. Balance payment upon Boarding.
• Please note that the room/s and the rate will be confirmed subject to availability, at the time of receipt of the advance deposit details.

CHECK-IN/CHECK-OUT POLICY

• Our check-in time is 2 pm and our check-out time is 10 am.
• Check-in Early/Late, or sleep in and check-out late, we will be happy to oblige however is subject to availability. Both may entail a nominal additional charge.
•  If the behaviour of any guest is likely to cause distress or harm to them or others, our member of staff or other team members, our on ground Guide/Staff reserve the right to terminate their tour at any time and they will have to make their own arrangements; we will not be liable for any expenses incurred as a result. We will not entertain any claims arising in case such actions are taken by our staff.
•  The guests are responsible for their belongings. For any loss/damage Travelmite/third party will not be held responsible.

  MANDATORY DOCUMENT

• Since we do cater treks i.e  Brahmatal , The WAIVER OF LIABILITY, RELEASE OF LIABILITY, and ASSUMPTION OF RISK AGREEMENT form needs to be duly signed by each guest before the commencement of any trip.