• Initial Payment is NON transferable and NON Refundable
• If you cancel your trip 7 days before the event start date – Trek Voucher worth 80% of the Remaining Payment Component would be given.
• If you cancel your trip Between 7 to 3 days of the event Start date – Trek Voucher worth 50% of the Remaining Payment Component would be given.
• If you cancel your trip Between 2 days to 0 days – No Voucher or refund would be given.
• All cancellations should be notified only VIA email to  [email protected]
• Refunds if any would be settled on Wednesday, post-event date. 
• No cancellations will be taken over call or whatsApp msg. Please reply in email with payment receipt that you have received at the time of booking.
• No Show . No refund.. 
• Incase of government orders, harsh weather conditions , protests , landslides or any other unforeseen circumstances , we work out the best possible alternate plans or trips/treks. At times even certain activities are cancelled , the organisation provides the best alternate but no refunds are provided.
• If a trek is called off at the last moment due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.), Offbeat Compass will issue a trek voucher for the full amount and if possible will provide an alternate trek. The voucher can be redeemed upto same amount for the same trek or another trek in the next 365 days from the trek departure date.
• If a trek or trip cannot be completed due to natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.). No refund would be provided.
• Any extra expense coming due to any natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, Train Cancellations etc.), Will be born by customer. Offbeat Compass will not be liable.

Train Travel Guidelines

1. Ticket Booking & Confirmation

• We strive to secure confirmed train tickets for all our tours; however, confirmation is subject to availability with Indian Railways, a government-operated service.

2. Included Tickets

• All packages starting from Hyderabad include Sleeper Class train tickets by default.

3. Ticket Upgrades

• If you prefer to travel in 3AC, 2AC, or 1AC, you may request an upgrade. Additional charges will apply as per current IRCTC rates.

4. Ticket Status Updates

• We will keep you informed about your ticket status. If the ticket is not confirmed, we advise you to monitor the booking status regularly.

5. Options for Unconfirmed Tickets

• If your ticket remains RAC or Waitlisted (WL) within 48 hours of departure, we recommend opting for Tatkal or Premium Tatkal bookings (subject to availability and dynamic pricing).

• If train confirmation fails and a bus option is available, we suggest switching to ensure a smooth journey.

6. Additional Charges

• Upgrades, Tatkal, Premium Tatkal, or alternative travel options will incur extra costs as per IRCTC pricing.

• We do not charge any service fee for processing Tatkal bookings.

7. Train Booking Process

• If confirmed tickets are unavailable during initial booking, we’ll try for Tatkal bookings, which open one day before departure.

• Tatkal is first-come, first-served and involves an extra fee. If Tatkal is unsuccessful, we may offer Premium Tatkal or bus travel as alternatives. Any extra costs will be borne by the traveler.

8. Payment Policy

• The full balance must be cleared at least 2 days before departure.

Liability & Limitations

We are accountable for the arrangements made directly by us. However, we are not liable for:

• Missed trains or buses due to personal delays (though we’ll assist in finding alternatives).

• Accidents, health issues, thefts, or losses beyond our control.

• Issues caused by third-party vendors like hotels or transport providers.

• Failures arising from customer negligence.

• Unforeseen disruptions caused by unrelated third parties.

• We do not provide travel insurance. We recommend arranging personal coverage for emergencies.

Itinerary & Schedule Changes

• While we follow the planned itinerary, unforeseen circumstances (e.g., weather, strikes) may require modifications.

• We reserve the right to adjust the schedule in the interest of safety and logistics. Any changes will be communicated promptly.

Code of Conduct

• Substance Use: Possession or use of illegal substances (e.g., weed) is strictly prohibited.

• Respect Others: Maintain a cooperative and positive group dynamic.

• Be Punctual: Delays impact the entire group.

• Eco-Friendly Travel: Dispose of waste responsibly and avoid using plastic. Help us keep nature clean.