Cancellation by Traveler

• 80% refund/100% postponement if you inform about your cancellation before 48 hours of the event start time. An email has to be sent to [email protected] to raise a cancellation request.
• No refund/postponing is allowed within 48 hours of the event start time whatever is the reason (Health, Accident, Covid, Family crisis, Office issue, or anything else).
• No refund/postponing is allowed even if you booked within 48 hours.
• Alternatively, you may postpone your ticket to the future event 48 hours before the event start time. (Allowed once per booking ONLY)
• No refund/postponing is allowed for partial payment – booking fee – which is done to book your slot.
• No refund during/after the event.

Cancellation by Muddie Trails

Muddie Trails may decide to cancel the event if there are less than 8 travelers signed up for the trip/trek.

What if we don’t get the minimum number of people for the trip?
We have 2 options in this case:
Option 1: Complete refund.
Option 2: Switch to any other trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.

Cancellation due to external factors

Muddie Trails may have to cancel the event in case of external factors that are beyond our control like Natural Disasters, Extreme Weather Conditions, Red Alerts, Political Disturbances, Bandh/Curfews, Local Issues, Road Blocks, Train cancellations, Covid-19 or any other disease outbreaks etc.

In these scenarios:

• No Refund is allowed.
• 100% trip amount can be used for any other new trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.
• Once you confirm your participation on the new trip, all the above Cancellation policies will apply for the same.0

• The itinerary is fixed. No special requests to change itinerary/schedule shall be entertained. Do not give advice(s) to the Trip Leader(s) to change the itinerary.
• Cooperate with the organizer(s) in following the schedule set for the day (especially getting up and getting ready in the morning). This will ensure travelers won’t miss out on the real fun part that is traveling.
• Every traveler is responsible for his/her for your own safety. Don’t indulge in any illegal or silly activity that causes harm to you or fellow travelers.
• Do not wander into the forest away from the designated trail for treks. There may be snakes, scorpions, and dangerous animals.
• Unexpected situations: It may happen we do not cover all the places mentioned in the itinerary because of unpredictable reasons like bad weather, landslides, wild animal presence, abrupt blocking of sites by the police/forest department, delay in travel because of an issue with our group itself, traffic conditions, etc. In most cases, if the time permits, the organizer(s) will take travelers to an alternative place. But in some cases, we may have to skip a place altogether.
• Absolutely no littering. We swear to protect our environment.
• No alcohol & smoking during travel, treks, and other outdoor activities. There would be a separate window and space (usually at night) to have these at the campsite/homestay for interested people.
• Travelers are expected to respect each other and help each other. Avoid discussing sensitive matters like sex, politics, and religion/caste/race.
• Using foul or abusive language, eve-teasing, arguing with fellow travelers/organizer(s), and/or involving in the physical assault will not be accepted and will stand a chance of being deserted by the group then and there.
• The event will stand canceled if less than 8 travelers signed up for the trip/trek which will be informed 24 hours before the trip start time.
• Every traveler is expected to sign a liability/waiver form given by the organizer(s) after boarding the vehicle. This liability form will discharge Muddie Trails of any unexpected incident like injury/death/theft etc.