TravelMite: Cancellation, Refund & Liability Policy

1. Booking & Payment Terms

• Non-Refundable Commitment: All booking amounts and deposits are strictly non-refundable and interest-free.

• Finality of Confirmation: Once a booking is confirmed, it cannot be cancelled or modified. Full payment will be forfeited in the event of no-shows, voluntary changes, or early exits from the trip.

• Unused Services: No refunds shall be issued for missed tours, unused transport, or meals not availed by the client.

2. Batch Operations & Group Size

• Minimum Requirement: A minimum of 6 participants (Pax) is required for TravelMite to operate a batch independently.

• Operational Adjustment: If the minimum group size is not met, TravelMite reserves the right to merge/club participants with a verified local on-ground operator to ensure the trip proceeds. By booking, the client explicitly acknowledges and accepts this operational flexibility.

3. Cancellation Procedure

• Formal Request: Cancellations must be submitted in writing exclusively to [email protected] by replying to the original booking confirmation email.

• Exclusions: No cancellation requests will be accepted via Phone, WhatsApp, or SMS.

4. Force Majeure & Unforeseen Circumstances

• External Disruptions: TravelMite is not liable for delays or cancellations caused by government orders, harsh weather, protests, landslides, strikes, or any "Acts of God."

• Mid-Trip Abortions: If a trip is aborted midway due to natural calamities or external disruptions, no refund or credit will be provided.

• Extra Expenses: Any additional costs incurred due to natural or external disruptions (including but not limited to extended stays, medical emergencies, or alternative transport) are not covered by TravelMite or its partners and must be borne by the guest.

5. Natural Calamity & Voucher Policy

• Pre-Departure Cancellation: If a trip is cancelled by TravelMite before departure due to a natural calamity (earthquake, heavy snowfall, etc.) or unforeseen circumstances:

  • No cash refund will be issued.

  • A Travel Voucher for the full amount paid will be issued, valid for 365 days from the date of issuance (subject to availability).

• Activity Cancellations: Individual activities cancelled due to uncontrollable events are non-refundable.

6. Liability & Safety

• Personal Belongings: Guests are solely responsible for their luggage and belongings. TravelMite and its third-party partners (Hotels/Operators/Tree stays) are not accountable for missing or damaged items.

• Third-Party Liability: TravelMite is not liable for expenses or losses incurred due to the service standards or disruptions caused by third-party vendors.

• Mandatory Documentation: Guests must sign the Waiver of Liability, Release of Liability, and Assumption of Risk Agreement. For guests under 18 years, this undertaking must be signed by a parent or legal guardian.

7. Cancellation & Refund:

• Cancellations must be made in writing to [email protected].
• Refunds are processed as per our Cancellation Policy.

IDENTITY PROOF

In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.

NO SMOKING

The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the campsite except in designated areas.

PAYMENT POLICY

50% payment at the time of Confirmation. Balance payment 24 hours prior to Departure.
Please note that the room/s and the rate will be confirmed subject to availability, at the time of receipt of the advance deposit details.

CHECK-IN/CHECK-OUT POLICY

• Our check-in time is 2 pm and our check-out time is 10 am.
• Check-in Early/Late, or sleep in and check-out late, we will be happy to oblige however is subject to availability. Both may entail a nominal additional charge.
•  If the behaviour of any guest is likely to cause distress or harm to them or others, our member of staff or other team members, our on ground Guide/Staff reserve the right to terminate their tour at any time and they will have to make their own arrangements; we will not be liable for any expenses incurred as a result. We will not entertain any claims arising in case such actions are taken by our staff.
•  The guests are responsible for their belongings. For any loss/damage Travelmite/third party will not be held responsible.
• Travelmite shall not be responsible for any delays or alterations in the program or indirectly incurred expenses in cases such as natural hazards, accidents, breakdown of machinery, weather conditions, landslides, political closure, or any untoward incidents.
• We do not provide any insurance policy to cover the expenditure on sickness or accidents or losses incurred due to theft or other reasons.
• Numerous factors such as weather and road conditions the physical ability of participants etc. may bring alteration in the itinerary. We reserve the right to make necessary changes in the schedule in the interest of safety, comfort and general well-being!