Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, adverse weather conditions or any other event beyond the Company’s control.

In case of unforeseen circumstances, we reserve the right to cancel the trip at any time, either due to lack of batch formation or other factors. If we cancel the trip, a full refund will be provided.
If you cancel, the following policy applies:
 

Cancellation Refund will be processed only in the form of HAC wallet
Refund is non-transferable

• Wallet cash can be used within 1 year.
• There's no refund if,
• The person doesn't show up on the day of travel.
• The person voluntarily decides to withdraw from the trip in between.

  No. of days before departure	Amount of Cancellation Charges
  More Than 10 days	30%
  10-5 days	60%
  4-0 days	100%

Balance Payment

• Balance Payment should be done before 2 days of the departure

Limitations & Liability

We accept liability for those arrangements for your holiday, which are wholly within our control, and, therefore, accept liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where, for some reason, we are not prepared to accept liability.

• In the event that you miss your train or bus for any reason during your onward or return journey, the company shall not be responsible for any financial reimbursement. However, we will assist you in finding alternative transportation options to ensure your continued travel.
   
• The Company shall, in no circumstances whatsoever, be liable to the client or any person traveling with him or her for any death, personal injury, sickness, accidents, loss delay, discomfort, increased expenses, consequential loss and/or damage or theft howsoever caused
• The company does not own or control hotels, coaches, or other facilities mentioned in the tour. As an operator of the package tour, therefore, we cannot be held liable.
• Where there has been no fault on the part of the company, supplier, or agents.
• Where the failures in the performance of the contract are attributable to the customer.
• Where the failures are attributable to a third party not connected with the holiday provision and are unforeseeable or unavoidable.
• We do not have any insurance policy covering the expenses for accidents, sickness, loss due to theft, or any other reasons.

Train Tickets

Though we try our best, we cannot assure you a confirmed train ticket as train department is under the government, where we have no control or so.

Our packages from Ex- Hyd includes Sleeper class train tickets,

• If you choose to travel in 3AC/2AC/1AC, you'll be charged more according to the prices shown in IRCTC.
• Though we let you know your train ticket status, We request you to check the status at frequent intervals if the tickets aren't CNF.
• If the tickets are in RAC/ WL even two days before the departure date, we suggest you to opt for Tatkal, which may slightly cost you more.
• There's a higher probability of getting a CNF ticket if we try for Premium Tatkal or 3AC.
• If the train tickets are in WL and there's a bus facility to your chosen destination, We suggest you opt for a bus.
• For extra charges, we request that you approach our office team.
• The extra amount collected for Tatkal is according to the prices shown in IRCTC. No extra amount shall be charged by us for booking Tatkal

• Terminology

• WL- Waiting List ( No ticket)
• RAC- Reservation upon cancellation ( One berth is shared by 2 people)
• CNF- Confirmed
• Sleeper- 6 Berths in a compartment, Non- AC
• 3AC- 6 Berths in a compartment, AC
• 2AC- 4 Berths in a compartment, AC
• 1AC- 2 Berths in a compartment, AC

Surcharge

The Price of your travel arrangement is subject to surcharges in case of sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, amount exceeding over 2% will be surcharged.

Right to amend the itinerary

Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary.

Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time without any prior notice, and you will be notified of any changes at the earliest possible opportunity.

Others

• Weed or any other narcotics is strictly prohibited from entire event!
• Be cooperative with fellow Participants
• Do not cause delay and cause inconvenience for others and impact the schedule.
• Do not litter any plastic (biscuit pack covers, candy wrappers, etc.). We commit to keeping our events pollute-free.