📅 Cancellation & Refund Policy – Know Before You Go

At TravelMite, we understand that plans can change. Here’s a quick overview of our cancellation policy to help you plan worry-free:

🔁 Standard Cancellation Charges

• 10% of the total package cost is non-refundable

• 25% cancellation fee if canceled 45 days or more before departure

• 50% if canceled 44–30 days before departure

• 75% if canceled 29–15 days before departure

• 100% if canceled less than 15 days before departure or in case of no-show

Note: Charges apply to the total tour cost. No refunds for unused services or sightseeing.

⚠️ Important Notes

• Cancellation policies may vary for promotional or special packages

• TravelMite reserves the right to update the policy without prior notice

• Always refer to your booking confirmation for the most accurate details

🌧️ Natural Calamities & Unforeseen Events

• No refunds in case of disruptions due to government orders, bad weather, protests, landslides, or other unforeseen circumstances

• Additional costs due to such events (transport, stay, etc.) are to be borne by guests

🎟️ Flexible Rescheduling

If a trip gets canceled last-minute due to unavoidable situations like heavy rain, snowfall, landslides, strikes, or medical emergencies, a travel voucher of the same value will be issued (valid for 365 days and subject to availability).

Please note: No monetary refunds will be processed.

🛑 Mid-Trip Disruptions

If a trip/stay has to be cut short due to unforeseen events, unfortunately, no refunds will be provided.

We’re here to support you every step of the way. For any concerns or personalized assistance, feel free to contact the TravelMite team directly!

🏔️ Important Travel Information – Please Read Before You Go

🛏️ Accommodation in Kedarnath

Due to the high altitude and remote location, deluxe facilities are not available in Kedarnath. Accommodations here are basic bed systems in dharamshalas or guesthouses—even in luxury packages. Your comfort is our priority, but expectations should be set accordingly.

🆔 Government ID Requirements

As per Government of India regulations, all Indian and foreign nationals must present valid photo ID at check-in. Acceptable IDs include:

• Passport with valid visa

• Voter ID

• Current Driver’s License

• Aadhaar Card

📌 Hotels reserve the right to deny check-in without valid identification. TravelMite is not liable for issues related to ID proof.

⏰ Check-In / Check-Out Timings

• Check-in: 2:00 PM

• Check-out: 11:00 AM

• Early check-in / late check-out may be chargeable unless included—please contact your hotel in advance.

🍽️ Meal Inclusions

Meals (if included) will be provided on a fixed or buffet menu basis. Any additional items beyond the standard offering will be charged extra.

• Meal credit policy may apply during low occupancy—charges over the limit to be paid directly.

• Room service and food packing may incur additional charges.

• Meals are typically North Indian thali-style in Chardham regions.

🍴 Meal Timings

• Breakfast: 7:00 AM – 9:00 AM

• Dinner: 7:00 PM – 10:00 PM
  (Please confirm with the hotel upon check-in.)

🛌 Rooming & Extra Beds

• Extra beds may be rollaway beds or mattresses depending on the hotel.

• If you prefer a proper bed instead of a mattress, please inform us in advance.

❄️ Facilities in Hill Areas

• Most hotels in the Chardham region do not have A/C, lifts, or backup power

• Wi-Fi and heaters are usually chargeable and may not work reliably due to network/weather

• Hotels operate seasonally, so service levels may differ from those in cities like Haridwar or Rishikesh

🏨 Tip: Book early (especially in May–June and Oct–Nov) to get better-rated accommodations!

🚐 Transportation Notes

• A/C will not function in hilly areas or parked vehicles (beyond Dehradun/Rishikesh).

• Vehicles are permitted for travel within city limits and itinerary-based routes only.

• For additional sightseeing or off-route trips, please inform us in advance.

• Sightseeing points not covered will not be refunded.

🚗 Driver Guidelines

• Drivers won’t operate in no-entry zones, narrow roads, or post-sunset in certain areas for safety

• Normal driver duty is 12 hours per day—please request extra hours in advance

• If facing issues with the driver, contact us immediately

🛣️ Sightseeing Limitations

• Certain points like Trijuginarayan, Auli, Neelkanth Mahadev, Bhavishya Badri, etc., are off-route—let us know in advance if you'd like to include them

• No changes to route/destination without prior notice. Rate revisions may apply for amended plans

• Some tourist zones may restrict entry for large vehicles—alternative transport (at own cost) may be required

• Sightseeing areas may be a short walk from parking spots

🛠️ Vehicle Breakdowns

We aim to provide immediate replacement for major issues. Minor repairs may require short halts. Your patience and cooperation are appreciated.

🌧️ Force Majeure & Natural Events

No refunds or rescheduling in case of:

• Natural calamities (rain, landslides, snowfall, etc.)

• Government orders, political unrest, strikes, or roadblocks

• Health emergencies, transport issues, or technical faults

• Delays, itinerary changes, or trip truncation due to unforeseen circumstances

🎟️ Travel Vouchers may be issued (valid for 365 days) in case of full-trip cancellations due to unavoidable events—no cash refunds.

🛑 General Terms

• Company is not liable for injury, theft, loss, or death during the tour

• No refund for short stays or unused services

• Management reserves the right to cancel services if full payment is not received

• Jurisdiction lies with Kotdwara, Uttarakhand, India

• All rates are subject to change with fuel price fluctuations (5% and above)

• In rare cases, a similar vehicle may be provided if the booked car is unavailable

For any concerns, route customizations, or service clarifications, feel free to reach out to the TravelMite team directly. We're here to ensure your spiritual journey is safe, smooth, and memorable. 💫