Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, adverse weather conditions or any other event beyond the Company’s control.

In case of unforeseen circumstances, we reserve the right to cancel the trip at any time, either due to lack of batch formation or other factors. If we cancel the trip, a full refund will be provided.

If you cancel, the following policy applies:
 

Cancellation Refund will be processed only in the form of HAC wallet
Refund is non-transferable

• Wallet cash can be used within 1 year.
• There's no refund if,
• The person doesn't shows up on the day of travel.
• The person voluntarily decides to withdraw from the trip in between.

  No. of days before departure	Amount of Cancellation Charges
  More Than 10 days	30%
  10-5 days	60%
  4-0 days	100%

Train Tickets

While we strive to secure confirmed train tickets, we cannot guarantee them as railway operations are managed by the government.

• Included Tickets: Packages from Ex-Hyderabad include Sleeper class train tickets.
• Upgrades: For 3AC/2AC/1AC travel, additional charges will apply as per IRCTC rates.
• Ticket Status: We will update you on your ticket status. However, we recommend checking it frequently if the ticket isn’t confirmed (CNF).
• Alternatives:
  • If the ticket remains in RAC/WL two days before departure, consider opting for Tatkal or Premium Tatkal for a higher chance of confirmation, subject to additional IRCTC charges.
  • If tickets are still in WL and bus service is available, opting for a bus is advisable.
• Extra Charges: Additional costs will be as per IRCTC rates. No extra fees will be charged by us for booking Tatkal.
• Terminology
• WL- Waiting List ( No ticket)
• RAC- Reservation upon cancellation ( One berth is shared by 2 people)
• CNF- Confirmed
• Sleeper- 6 Berths in a compartment, Non- AC
• 3AC- 6 Berths in a compartment, AC
• 2AC- 4 Berths in a compartment, AC
• 1AC- 2 Berths in a compartment, AC

Train Ticket Booking:

• In the event that train tickets are unavailable at the time of booking, we will attempt to secure them through the Tatkal scheme, which opens one day before departure. (Tatkal Tickets will be allocated on a first-come, first-served basis, subject to availability, with a nominal surcharge over the original ticket price). Please note that Tatkal bookings are subject to various factors beyond our control. If tickets cannot be secured, alternative travel options such as buses or Premium Tatkal tickets will be suggested. Any additional charges incurred for these alternatives will be the responsibility of the customer

Balance Payment

• Balance Payment should be done before 2 days of the departure

Limitations & Liability

We accept liability for those arrangements for your holiday, which are wholly within our control, and, therefore, accept liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where, for some reason, we are not prepared to accept liability.

• In the event that you miss your train or bus for any reason during your onward or return journey, the company shall not be responsible for any financial reimbursement. However, we will assist you in finding alternative transportation options to ensure your continued travel.
• The Company shall, in no circumstances whatsoever, be liable to the client or any person traveling with him or her for any death, personal injury, sickness, accidents, loss delay, discomfort, increased expenses, consequential loss and/or damage or theft howsoever caused
• The company does not own or control hotels, coaches, or other facilities mentioned in the tour. As an operator of the package tour, therefore, we cannot be held liable.
• Where there has been no fault on the part of the company, supplier, or agents.
• Where the failures in the performance of the contract are attributable to the customer.
• Where the failures are attributable to a third party not connected with the holiday provision and are unforeseeable or unavoidable.
• We do not have any insurance policy covering the expenses for accidents, sickness, loss due to theft, or any other reasons.

Surcharge

The Price of your travel arrangement is subject to surcharges in case of sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, amount exceeding over 2% will be surcharged.

Seasonal surcharges may apply based on the selected travel dates. Any applicable price increase will be clearly displayed on the payment page before confirming your booking.

Right to amend the itinerary

Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary.

Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time without any prior notice, and you will be notified of any changes at the earliest possible opportunity.

Photos and Videos 

Trip photos and videos may be used for promotional purpose. If you do not wish to appear in them, you must inform the team in writing before the trip. 

Others

• Weed or any other narcotics is strictly prohibited from entire event!
• Be cooperative with fellow Participants
• Do not cause delay and cause inconvenience for others and impact the schedule.
• Do not litter any plastic (biscuit pack covers, candy wrappers, etc.). We commit to keeping our events pollute-free.