Inclusions

• Continental breakfast at all hotels and resorts.
• Certified category accommodation on a twin-sharing basis.
• All meals on the houseboat, including welcome drink, snacks, tea, lunch, dinner, and breakfast.
• Conveyance in a well-maintained private AC vehicle (Sedan for 2 pax, Ertiga for 4 pax, Innova for 6 pax, and 12-seater Tempo Traveller for 8-12 pax).
• Experienced Hindi/English speaking driver.
• Private vehicle for arrival and departure transfers, and sightseeing tours as per the itinerary.
• Driver bata, toll, parking expenses, night halt charges, fuel, and all applicable taxes included.

Exclusions

• Air fare/train charges
• All other personal expenses
• All other meals except those specified
• Entrance fees to amusement parks and boating charges
• Sightseeing spots not mentioned in the itinerary
• Mandatory gala dinner on Christmas and New Year's Eve as per hotel policy
• Any other services not specifically mentioned in the inclusions.

THINGS TO CARRY

• Authentic Government ID Card
• Comfortable warm clothing:
  • Woolen socks
  • Cap
  • Fleece jackets or warmers
  • Down jacket
  • Toiletries
• Sunscreen & lip balm
• Good U/V protection sunglasses
• Personal Medicines (if any) & few medicines for altitude sickness

Travel Essentials: Gears:

• A rucksack bag and a day pack
• 3-litre water bladder or water bottle
  
  Clothes:
• A sun cap and a woolen cap
• UV protected sunglasses
• One cotton long sleeves and 2 short sleeve t-shirt
• 1 fleece jacket
• 1 heavy Thick jacket/down jacket
• 1 pair of gloves
• At least 2 long pants (trek pants and cargo pants are favorable)
• 4 sets of undergarments
• 2 pairs of socks
• A small towel
• A rain jacket or a poncho
  
  Footwear:
• Above-the-ankle waterproof and breathable hiking boots with good grip
• Flip flops/sandals
  
  Medication:
• One strip of Diamox 
• Glucose powder
• Medicines for headaches, diarrhea, motion and altitude sickness
• Dettol
• Bandages
• Cotton
  
  Personal Accessories:
• Toothpaste, toothbrush
• Paper soap, or sanitizer
• Sunscreen minimum of spf40, lip balm, cold creams
• Body spray

Policy and Terms

• No refund shall be made with respect to the initial booking amount for any cancellations.
• Refunds for cancellations will be processed as per the following deduction guidelines:
  • Up to 30 days prior to the departure date: 0% deduction
  • Between 30 days to 15 days prior to departure: 60% deduction
  • Less than 15 days of departure: No refund
• Booking amount is non-refundable under any circumstances.
• Full payment of the trip cost must be made before the trip begins. Pending payments may lead to cancellation of the trip, and the booking amount will not be refundable.
• No refunds or discounts shall be made towards any inclusions not availed by the client. This includes voluntary or involuntary termination/departure from the tour, sickness, accidents, death of a family member, late arrival, or premature departure.
• Travelonama shall not be responsible for any delays or alterations in the program or indirectly incurred expenses due to natural hazards, accidents, machinery breakdowns, weather conditions, landslides, political closures, or untoward incidents.
• Cancellations will only be accepted via email. Phone calls or WhatsApp messages will not be considered. Additionally, the booking amount for all packages/trips is non-refundable.
• In cases of "force majeure" or situations beyond Travelonama's control after departure, refunds or compensation will not be provided.
• Participants dropping out during the trip will not receive any refund. They will also be responsible for additional expenses incurred for their retreat, based on actual costs.
• Participants can replace individuals in their bookings if the status is "Paid" and at least 12 days remain before the departure date. This does not apply to Volvo/Train/Flight transport bookings, which will be automatically canceled.
• Travelonama reserves the right to cancel any trip for any reason but will not cancel a tour before departure except for force majeure or unforeseen circumstances beyond its control.

Terms and Conditions

• The rates provided are valid only for the mentioned period and are applicable for twin sharing basis only.
• Children below 5 years are complimentary.
• Any changes in travel dates or the number of travelers may alter the tour cost.
• If the listed hotels are unavailable, similar-category hotels will be arranged.
• Some hotels provide only mattresses instead of extra beds or cots.
• Guests are advised to check hotel reviews and locations before confirming, as changes upon arrival may incur a retention fee.
• Extra bed/breakfast charges for kids, if not mentioned, must be paid directly to the hotel by guests.
• In Munnar, Thekkady, Ooty, and Kodaikanal, most rooms are non-A/C due to the colder climate unless specified otherwise.
• Early check-in or late check-out is subject to availability, and extra charges may apply.
• For A/C Deluxe Houseboats, the A/C operates from 9:00 PM to 6:00 AM in the bedroom.
• Houseboat check-in starts at 12:30 PM, and cruising ends at 5:00 PM per government regulations.
• Houseboats are categorized into Deluxe, Premium, and Luxury, with Premium and Luxury options available at an extra cost.
• Bookings are confirmed only after receiving advance payment, subject to hotel availability.
• A 2.5% extra charge applies for online credit card payments (bank charge).
• Eravikulam National Park in Munnar remains closed for 3 months during the Nilgiri Tahr breeding season.
• Periyar Wildlife boating tickets can be booked at www.periyarfoundation.online.
• Some sightseeing spots may be closed on certain days, and compensation is not provided for such closures.
• Travelonama Expeditions is not responsible for missed destinations due to strikes or roadblocks.
• There are no hidden charges, except for lunch, dinner (houseboat meals are included), and personal expenses.
• If additional money is requested during the trip, report it to Travelonama immediately.
• Any service issues should be reported to the Trip Advisor for immediate resolution.