In the event that YOU cancel your trek, this is the cancellation policy we follow:

• *Intimation Period means the number of days before the tour is scheduled to start
• **Cancellation Fee is the amount of money that will be deducted from the total billing amount before offering the refund.
• Refund/Cancellation request are accepted only by email at [email protected]
  and not via call or Whatsapp.

NOTE:

1. There will be no consideration given to cancellations on the day of departure or the day before due to work/family emergencies, health issues, etc., and no refund or transfer to alternative dates will be permitted for the same.
2. You would be required to pay an additional fee of RS 1500/persom if you want to postpone your trek to a future date or cancel on the day of departure. This is only available for 3 months after the departure date of the actual trip.
3. If you cancel the trek at any time (in addition to the scenario stated above), additional fees will be collected (depending on where you made your booking) as payment gateway/event listing fees. 

The following is our cancellation policy in the unlikely event that we have to postpone your trek:

During and After the Trek: In the event of severe weather, taking the trekkers' safety into consideration, a day may be shortened or the trek may be abandoned entirely. There will never be a refund of any kind.

Prior to the trek: Make a plan in the event that a trek is canceled due to a natural disaster (such as a rainstorm, flood, landslide, earthquake, or unanticipated political disturbance, curfews, local riots, government orders, or directives from the forest department). A VOUCHER for the full value of your ticket will be issued by The Unplanned.
The payment gateway fees will be deducted from any refunds that are granted.

If we have to cancel your trek because there aren't enough reservations for that particular batch or we don't have enough participants, PLAN THE UNPLANNED will refund you 96% of the trek money ( Payment Gateway charges shall be deducted )

The purchase of any travel services offered by PLAN THE UNPLANNED (hereinafter referred as ‘PTU’) constitutes a contractual arrangement between PTU (‘First Party’) and Client (hereinafter referred as ‘You’) (‘Second Party’). Booking of services with PTU represents your unconditional acceptance of the terms & conditions set out herein. These terms and conditions shall be binding on you and all the travel companions booked by you.

Trekking and other outdoor activities provided by the PTU depend on various factors and have inherent risks associated with life. PTU does its best to reduce all types of risks, discomfort, and hazard to the best of its ability (within financial constraints), yet there are chances of accidents, mishaps, and deficiency in service.

Please ensure that you read carefully and understand these terms prior to confirming your booking

Promotions

Pictures used on the website and collateral are meant for marketing purposes. These do not imply the inclusion of the pictorial content to be a part of your vacation or any guarantee that you will experience, encounter or view whatever is depicted through the pictures.

Fitness Responsibility

PTU offers trip(s) and trek(s) that require varying levels of fitness. The level of difficulty can be based on the extent of physical stress, the terrain, weather, and/or climate. The degree of difficulty for some trips can be physically demanding. To enable you to choose appropriately and prepare accordingly, carefully review the level of difficulty of each trip before booking the same.

PTU doesn’t have any medical expert(s) and it is your responsibility to obtain medical advice, latest health requirements including inoculations and vaccines before you join a trip. PTU takes no responsibility for your inability to cope with the level of difficulty on a trip. While there is no age limitation on any PTU trips, any disability, pregnancy, mental or physical, or any other medical condition that may affect your fitness to complete the trek must be revealed at the time of booking the trip to PTU. You also undertake that you and Your travel companions, for whom You have signed up, do not suffer from any condition or disability that could create a hazard to Your own wellbeing or to others on a trip.

Program Dates

You are solely responsible for verifying the correct dates mentioned on the travel documents.

Itinerary

PTU reserves the right to modify or cancel the trip or part of the trip under circumstances, including but not limiting to Acts of God, road blockage, political unrest, sickness, accidents, events beyond PTU’s control etc. Any extra cost arising from such circumstances shall be borne by you on the spot. Wherever possible, PTU shall intimate you of such changes in advance or while on the trip.

Luggage Responsibility

Baggage and personal effects are at your risk throughout the trip. You are solely responsible for your personal belongings while on the trip. PTU is not responsible for the loss of baggage, goods, air tickets, passport, cash, traveler’s cheques, or any other travel document or item owned by you while on tour, whatever the cause.

On-trip Behaviour

You are required to behave in a manner that is acceptable and conducive to group travel. PTU reserves the right to terminate your trip (if you are found to be causing distress/annoyance to co-travelers, endanger/damage property of any supplier or of other traveling companions), without assigning any reason whatsoever. No refund for unused services is possible in such cases.

You also agree to abide by the authority of the group leader designated by PTU. The decision of the tour leader is binding on all participants on matters that affect the safety or well-being of any person participating in the trip. Behavior that causes danger, distress, or annoyance to others, or interferes with the mobility of the group can result in the group leader terminating your participation from the trip, with no right to refund for missed or unused services.

Protect The Environment

The entire trip/ trek would be through natural trails and we would spend most of the time in eerie forests, serene valleys, soothing hillsides, or at golden beaches. You should know that it’s your duty to protect the environment and not create nuisances on the way by throwing your plastic materials and other wastes like packets of chips or wrappers of chocolates. PTU shall not consider any such behavior towards nature. We expect you to be responsible and aware adults.

No Smoking Or Alcohol Consumption

PTU doesn’t support smoking or any sort of alcohol consumption during the journey and as a team, we earnestly request you to not indulge in those practices while you are with us. Smoking is not only injurious to your health but also equally bad for nature. We should ensure that there’s sustainable natural conservation and our acts, in no way, hampers that. Also, alcohol consumption might ruin your experience as well as cause discomfort to your fellow mates. No action of smoking or drinking shall be tolerated by PTU during the trip/trek.

PTU makes every effort to ensure the comfort of our guests, but PTU requests you to understand that the amenities around the trekking region may not be the same as the ones you are accustomed to, at home. Weather is another factor that will have a direct impact on your journey. Hence, you are requested to have patience, enthusiasm and be prepared for compromising, before you choose to undertake this journey.

You accept that the very nature of active, adventure travel requires a degree of personal risk. You are likely to visit places where political, cultural, and geographical attributes might pose certain risks, dangers, and physical challenges. By booking a tour with PTU, you accept that you are aware of the personal risks, dangers, and challenges that might arise and that you are aware of the risks involved. You hereby assume all such risk and release PTU from all claims and causes of action arising from such damages or injuries or death resulting from these inherent risks. It is your responsibility to familiarize yourself with customs, weather conditions, physical challenges, and laws in effect as well as your local embassy contacts in each destination.

In the event you fall ill or suffer an accident during the trip, all hospital expenses, doctor fees, repatriation expenses, evacuation from road or mountain, any other charges incurred as a direct or indirect result of your illness/accident are your responsibility.

PTU reserves the right to take photographs of you during the trip and to use them for promotional purposes. By booking a trip with us, you automatically grant us a royalty-free, perpetual, worldwide, and irrevocable license for using your images in photographs and videos that may be used for promotional material, website, social media, collateral, and any other marketing and publicity materials.

• In case of Government orders/ any unforeseen circumstance Elniru Falls happens to be closed, we shall make an alternate plan to Hanumangundi Falls/Soormane Falls. The decision of outdoor leader shall be final.
• The Jeep Ride at Kudremukh has the challenges of dirt and slushy roads during monsoons. Kindly co-operate in case the vehicles are arriving late or if there is delay in start of the trek. 
• On certain days, if there is a heavy crowd on the Kudremukh Trek Trail, expect a few delays in the trek start time or reaching the summit.