Cancellation by Traveler

• 80% refund/100% postponement if you inform about your cancellation before 48 hours of the event start time. An email has to be sent to [email protected] to raise a cancellation request.
• No refund/postponing is allowed within 48 hours of the event start time whatever is the reason (Health, Accident, Covid, Family crisis, Office issue, or anything else).
• No refund/postponing is allowed for partial payment – booking fee – which is done to book your slot.
• No refund during/after the event.

Cancellation by Muddie Trails

Muddie Trails may decide to cancel the event if there are less than 8 travelers signed up for the trip/trek.

What if we don’t get the minimum number of people for the trip?
We have 2 options in this case:
Option 1: Complete refund.
Option 2: Switch to any other trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.

Cancellation due to external factors

Muddie Trails may have to cancel the event in case of external factors that are beyond our control like Natural Disasters, Extreme Weather Conditions, Red Alerts, Political Disturbances, Bandh/Curfews, Local Issues, Road Blocks, Train cancellations, Covid-19 or any other disease outbreaks etc.

In these scenarios:

• No Refund is allowed.
• 100% trip amount can be used for any other new trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.
• Once you confirm your participation on the new trip, all the above Cancellation policies will apply for the same.

• No alcohol & smoking during traveling or trekking. 
• Absolutely no littering. We swear to protect our environment.
• Every traveler is responsible for his/her for your own safety. Don’t indulge in any illegal or silly activity that causes harm to you or fellow travelers.
• Do not wander into the forest away from the designated trail for trekkers. There may be snakes, scorpions, and other dangerous animals.
• Travelers are expected to respect each other and help each other. Avoid discussing sensitive matters like politics/religion/caste/race/sex.
• Using foul or abusive language, eve-teasing, arguing with fellow travelers/organizer(s), and/or involving in the physical assault will not be accepted and will stand a chance of being deserted by the group then and there.
• The event will stand canceled if less than 8 travelers signed up for the trip/trek.
• Every traveler is expected to sign a liability/waiver form given by the organizer(s) in the trip whatsapp group. This liability form will discharge Muddie Trails of any unexpected incident like injury/death/theft etc.