By confirming your booking with TravelMite, you acknowledge and agree to the following Terms and Conditions. These policies are designed to ensure a transparent, safe, and seamless experience across all our destinations.

1. Booking & Payment Framework

• Confirmation: A booking is considered confirmed only upon receipt of the full payment or a mutually agreed-upon advance in writing.
• Non-Refundable Commitment: All booking advances and deposits are strictly non-refundable and interest-free.
• Dynamic Pricing: Package prices are subject to change based on availability, fuel price hikes, or revised government taxes.
• Unused Services: No refunds or credits will be issued for missed tours, unused transport, or meals not availed by the client for any reason.
• Promotional Bookings: Discounted or "Early Bird" packages are strictly non-refundable from the moment of booking.

2. Cancellation & Refund Protocols

We follow a strict timeline for cancellations to manage logistics with our Himalayan partners:

• 0 to 15 Days Before Departure: 100% Cancellation Charges (No Refund).
• More than 15 Days: Date modification is subject to availability and a revised pricing structure.
• Formal Procedure: All cancellation requests must be submitted in writing by replying to your original booking confirmation email at [email protected].
• Note: Requests via WhatsApp, Phone, or SMS will not be considered valid.

3. Batch Operations & Group Dynamics

• Minimum Requirement: A minimum of 6 participants is required for TravelMite to operate a batch independently.
• Operational Flexibility: If the minimum group size is not met, TravelMite reserves the right to merge participants with a verified local on-ground operator to ensure the trip proceeds as scheduled.

4. Force Majeure & External Disruptions

• Acts of God: TravelMite is not liable for delays or cancellations caused by government orders, harsh weather, landslides, strikes, or natural calamities.
• Mid-Trip Abortions: If a trip is aborted midway due to external disruptions, no refund or credit will be provided.
• Travel Vouchers: If TravelMite cancels a trip before departure due to a natural calamity, a Travel Voucher for the full amount will be provided (valid for 365 days), subject to availability. No cash refunds will be issued.
• Additional Expenses: Any costs incurred due to extended stays, medical emergencies, or alternative transport during disruptions must be borne entirely by the guest.

5. Liability, Safety & Documentation

• ID Proof: Guests must carry a valid government-issued ID (Aadhaar, Passport, or Voter ID) at all times.
• Personal Belongings: Guests are solely responsible for their luggage and valuables. TravelMite is not accountable for any loss, theft, or damage.
• Third-Party Services: TravelMite acts as a facilitator and is not liable for service standards of third-party vendors (Hotels, Camps, or Transport).
• Mandatory Waiver: All guests (or guardians for minors) must sign the Waiver of Liability and Assumption of Risk Agreement before the trip starts.
• Insurance: We strongly recommend travel insurance for all travel journeys.

6. Transportation & Accommodation

• Standard Check-in: 12:00 PM (Early check-in is subject to availability).
• Room Allotment: Hotels will be provided as per the chosen package category. In case of unavailability, an equivalent alternative will be provided.
• Itinerary Changes: TravelMite reserves the right to modify the itinerary on-spot due to weather or safety concerns.

Identification:
Valid government-issued ID proof may be required and verified before boarding or commencement of the trip.

Booking Transfer:
Transfer or substitution of bookings is not permitted. Only the travelers whose names are given at the time of booking will be allowed to participate.

No Refunds for Unused Services:
No refunds or travel coupons will be provided for any inclusions or services not availed by the traveler during the trip.

Personal Belongings:
Travelers are responsible for their own valuables and belongings at all times. The company or management will not be liable for any loss, theft, or damage.

Departure Timing:
The trip departure time is fixed and communicated well in advance. Travelers must report to the departure location at least 30 minutes early. Delays or failure to update your Trip Leader/Coordinator promptly may result in cancellation of your trip.

Prohibited Activities:
Smoking and alcohol consumption are strictly prohibited inside all travel vehicles (buses, cars, tempo travelers, etc.) to ensure the health and safety of all travelers.

Code of Conduct:
Misbehavior, creating nuisances, or disrespect towards team members, fellow travelers, or vendors will not be tolerated. TravelMite promotes a respectful and responsible travel community to ensure a memorable experience for all.

Risks & Liability:
TravelMite organizes adventure trips and treks, which may involve risks such as accidents, injuries, loss of life, financial loss, etc. The company, its agents, or affiliated entities will not be held responsible or liable for any accidents, injuries, illnesses, loss, damage to property, or claims arising from negligence, delays, or any acts beyond its control.

Insurance:
TravelMite does not provide insurance coverage for medical emergencies, injuries, loss of life, theft, or loss of personal belongings. Travelers are advised to arrange their own insurance if required.

Itinerary Changes:
Weather conditions, road conditions, accidents, or participant’s physical ability may necessitate changes to the itinerary. The company reserves the right to make such changes at any time during the trip to ensure the safety, comfort, and well-being of travelers.