AMENDMENTS/CANCELLATION

• We understand that plans change sometimes. If you need to cancel/reduce/amend a guaranteed reservation, please do so latest by 12 noon, 30 days prior to arrival, to avoid cancellation charges. 100% non-refundable should there be any cancellation within 30 days of arrival.
• Third party Bookings made on non-cancellable/non-amendable packages/rates cannot be canceled/amended. On doing so, the full amount will be treated as the cancellation fee.
• If the guest doesn't show up the complete booking will be non-refundable or if they choose to check-out early, one night’s room rate, including taxes, will be charged.
• No cancellations will be taken over the call or WhatsApp message. Please reply to the email of email confirmation that you have received at the time of booking regarding the cancellation.
• There would be no refund provided in case some problems occur due to government orders, harsh weather conditions, protests, landslides, or any other unforeseen circumstances. On the occasion of any such happenings, we have a backup plan ready most of the time and we'll be moving onto that. There are times when we would have to cancel some activities mentioned in the itinerary but it's only due to the reason that we would be bound by a circumstance that is not in our control.
• If a trip is called off at the last moment due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.) then the participants would be provided with a travel voucher for the same amount that can be used within 365 days of the issuance date for any package worth the same amount. (Subject to availability)
• If a trek/trip has to be aborted midway due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.). In that case, no refund would be provided.
• Tree stays/Third party Hotel/Operator will not bear any expense due to any natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.).
• Mandatory Document: WAIVER OF LIABILITY, RELEASE OF LIABILITY, AND ASSUMPTION OF RISK AGREEMENT/Undertaking to be signed and submitted by the parents/guardian of guests below 18yrs of age.
• Guests are responsible for their own belongings.

Please feel free to connect for any further queries.

IDENTITY PROOF

In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.

NO SMOKING

The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the campsite except in designated areas.

PAYMENT POLICY

50% payment at the time of Confirmation. Balance payment 24 hours prior to Departure.
Please note that the room/s and the rate will be confirmed subject to availability, at the time of receipt of the advance deposit details.

CHECK-IN/CHECK-OUT POLICY

• Our check-in time is 2 pm and our check-out time is 10 am.
• Check-in Early/Late, or sleep in and check-out late, we will be happy to oblige however is subject to availability. Both may entail a nominal additional charge.
•  If the behaviour of any guest is likely to cause distress or harm to them or others, our member of staff or other team members, our on ground Guide/Staff reserve the right to terminate their tour at any time and they will have to make their own arrangements; we will not be liable for any expenses incurred as a result. We will not entertain any claims arising in case such actions are taken by our staff.
•  The guests are responsible for their belongings. For any loss/damage Travelmite/third party will not be held responsible.
• Travelmite shall not be responsible for any delays or alterations in the program or indirectly incurred expenses in cases such as natural hazards, accidents, breakdown of machinery, weather conditions, landslides, political closure, or any untoward incidents.
• We do not provide any insurance policy to cover the expenditure on sickness or accidents or losses incurred due to theft or other reasons.
• Numerous factors such as weather and road conditions the physical ability of participants etc. may bring alteration in the itinerary. We reserve the right to make necessary changes in the schedule in the interest of safety, comfort and general well-being!