Refund/Cancellation Policy – Weekend Trips from Bangalore

In the event that YOU cancel your trek, this is the cancellation policy we follow:

• *Intimation Period means the number of days before the tour is scheduled to start
• **Cancellation Fee is the amount of money that will be deducted from the total billing amount before offering the refund.
• Refund/Cancellation requests are accepted only by email at [email protected] and not via call or Whatsapp.

NOTE:

• Cancellations on the day of departure or a day prior due to work/family emergencies, health issues, etc. would not be entertained, and no refund or transfer to further dates shall be allowed for the same. 

• If you are wanting to cancel out on the day of departure and move the trek to a future date an additional charge of RS 1500 would have to be incurred to make the movement to a future date. This can be availed only within 3 months from the date of the actual trip departure.

• Additional charges would be deducted (based on from where you booked) if you cancel the trek at any given date (along with the scenario described above), as payment gateway/event listing charges.

Transfer of Dates Policy

• If you wish to shift your date of booking due to any unforeseen circumstances, the same should be intimated to us not less than 72 hours before the date of the event. (Not valid for group or corporate bookings)

• Only one transfer per booking shall be permitted. Your booking shall stand canceled if you fail to join the event on the transferred dates.

• Once the option of data transfer is made, the booking amount shall be held as credits with us, and in no case will a refund be made further on.

• Transfer of Dates is not valid for Bhutan, Meghalaya, Himalayan Treks, Spiti or any other event worth is above 5000/- INR.

• Transfer of dates on the day of departure shall be possible at an additional charge of 1500/- per person  (applicable for few events).

In the pandemic everything is unpredictable, and we are doing our best to give you the finest services. We are also abiding by guidelines laid by the government for everyone’s safety. In this, if the government issues a lockdown notice 24 hours before the departure date, we will issue a full refund. The money will be directly credited to your account.

In another scenario, if a lockdown notice is imposed on the departure date, we will secure your amount in the form of credits that you can use for further bookings. Consider it your bank for future bookings. Your money is safe with us.

For all the above choices, you can transfer your tickets to your friends. We would be more than happy to have them on board and you could save your hard-earned money.

The purchase of any travel services offered by PLAN THE UNPLANNED (hereinafter referred as ‘PTU’) constitutes a contractual arrangement between PTU (‘First Party’) and Client (hereinafter referred as ‘You’) (‘Second Party’). Booking of services with PTU represents your unconditional acceptance of the terms & conditions set out herein. These terms and conditions shall be binding on you and all the travel companions booked by you.

Trekking and other outdoor activities provided by the PTU depend on various factors and have inherent risks associated with life. PTU does its best to reduce all types of risks, discomfort, and hazard to the best of its ability (within financial constraints), yet there are chances of accidents, mishaps, and deficiency in service.

Please ensure that you read carefully and understand these terms prior to confirming your booking.

Promotions

Pictures used on the website and collateral are meant for marketing purposes. These do not imply the inclusion of the pictorial content to be a part of your vacation or any guarantee that you will experience, encounter or view whatever is depicted through the pictures.

Fitness Responsibility

PTU offers trip(s) and trek(s) that require varying levels of fitness. The level of difficulty can be based on the extent of physical stress, the terrain, weather, and/or climate. The degree of difficulty for some trips can be physically demanding. To enable you to choose appropriately and prepare accordingly, carefully review the level of difficulty of each trip before booking the same.

PTU doesn’t have any medical expert(s) and it is your responsibility to obtain medical advice, latest health requirements including inoculations and vaccines before you join a trip. PTU takes no responsibility for your inability to cope with the level of difficulty on a trip. While there is no age limitation on any PTU trips, any disability, pregnancy, mental or physical, or any other medical condition that may affect your fitness to complete the trek must be revealed at the time of booking the trip to PTU. You also undertake that you and Your travel companions, for whom You have signed up, do not suffer from any condition or disability that could create a hazard to Your own wellbeing or to others on a trip.

Program Dates

You are solely responsible for verifying the correct dates mentioned on the travel documents.

Itinerary

PTU reserves the right to modify or cancel the trip or part of the trip under circumstances, including but not limiting to Acts of God, road blockage, political unrest, sickness, accidents, events beyond PTU’s control etc. Any extra cost arising from such circumstances shall be borne by you on the spot. Wherever possible, PTU shall intimate you of such changes in advance or while on the trip.

Luggage Responsibility

Baggage and personal effects are at your risk throughout the trip. You are solely responsible for your personal belongings while on the trip. PTU is not responsible for the loss of baggage, goods, air tickets, passport, cash, traveler’s cheques, or any other travel document or item owned by you while on tour, whatever the cause.

On-trip Behaviour

You are required to behave in a manner that is acceptable and conducive to group travel. PTU reserves the right to terminate your trip (if you are found to be causing distress/annoyance to co-travelers, endanger/damage property of any supplier or of other traveling companions), without assigning any reason whatsoever. No refund for unused services is possible in such cases.

You also agree to abide by the authority of the group leader designated by PTU. The decision of the tour leader is binding on all participants on matters that affect the safety or well-being of any person participating in the trip. Behavior that causes danger, distress, or annoyance to others, or interferes with the mobility of the group can result in the group leader terminating your participation from the trip, with no right to refund for missed or unused services.

Protect The Environment

The entire trip/ trek would be through natural trails and we would spend most of the time in eerie forests, serene valleys, soothing hillsides, or at golden beaches. You should know that it’s your duty to protect the environment and not create nuisances on the way by throwing your plastic materials and other wastes like packets of chips or wrappers of chocolates. PTU shall not consider any such behavior towards nature. We expect you to be responsible and aware adults.

No Smoking Or Alcohol Consumption

PTU doesn’t support smoking or any sort of alcohol consumption during the journey and as a team, we earnestly request you to not indulge in those practices while you are with us. Smoking is not only injurious to your health but also equally bad for nature. We should ensure that there’s sustainable natural conservation and our acts, in no way, hampers that. Also, alcohol consumption might ruin your experience as well as cause discomfort to your fellow mates. No action of smoking or drinking shall be tolerated by PTU during the trip/trek.

Amenities

PTU makes every effort to ensure the comfort of our guests, but PTU requests you to understand that the amenities around the trekking region may not be the same as the ones you are accustomed to, at home. Weather is another factor that will have a direct impact on your journey. Hence, you are requested to have patience, enthusiasm and be prepared for compromising, before you choose to undertake this journey.

Awareness

You accept that the very nature of active, adventure travel requires a degree of personal risk. You are likely to visit places where political, cultural, and geographical attributes might pose certain risks, dangers, and physical challenges. By booking a tour with PTU, you accept that you are aware of the personal risks, dangers, and challenges that might arise and that you are aware of the risks involved. You hereby assume all such risk and release PTU from all claims and causes of action arising from such damages or injuries or death resulting from these inherent risks. It is your responsibility to familiarize yourself with customs, weather conditions, physical challenges, and laws in effect as well as your local embassy contacts in each destination.

Emergency Situations

In the event you fall ill or suffer an accident during the trip, all hospital expenses, doctor fees, repatriation expenses, evacuation from road or mountain, any other charges incurred as a direct or indirect result of your illness/accident are your responsibility.

Photography Rights

PTU reserves the right to take photographs of you during the trip and to use them for promotional purposes. By booking a trip with us, you automatically grant us a royalty-free, perpetual, worldwide, and irrevocable license for using your images in photographs and videos that may be used for promotional material, website, social media, collateral, and any other marketing and publicity materials.