At TripRowers, we understand that plans can change. To ensure a smooth process, we’ve outlined the following cancellation policies for our domestic and international trips. Please note that cancellation policies are non-negotiable, and a 5% GST will be applicable on the total cancellation amount.

Domestic Trips

This applies to trips within India (Domestic Trips)

• Airfare Cancellation: Actual airfare cancellation fees will apply.
• Non-Refundable Services: No refund will be made for any non-refundable services included in the package.

International Trips

This applies to trips outside India (International Trips)

• Airfare Cancellation: Actual airfare cancellation fees will apply.
• Non-Refundable Services: No refund will be made for any non-refundable services included in the package.

These Terms and Conditions ("Terms") govern the relationship between you ("Client" or "you") and Triprowers Pvt. Ltd. ("Triprowers," "we," or "us"). By booking any tour or service with Triprowers, you agree to be bound by these Terms. Please read them carefully.

Booking Policy

1. Booking Confirmation

• To confirm your booking with TripRowers, a minimum deposit of 30% of the total trip cost is required at the time of booking. For certain trips, a higher deposit may be required, which will be communicated during the booking process
• The remaining balance must be paid at least 15 days prior to the departure date for domestic trips and 30 days for international trips. Failure to make full payment within this period may result in cancellation of the booking.
• Bookings made within 20 days (domestic) or 45 days (international) of the departure date must be paid in full at the time of booking.

2. Late Payments

• If full payment is not received by the due date, TripRowers reserves the right to cancel your booking and retain the deposit as per our cancellation policy.
• In some cases, a grace period may be offered, subject to availability and at the discretion of TripRowers.

3. Payment Methods

• We accept payments via bank transfer, credit/debit card, and online payment gateways. All payments must be made in INR (Indian Rupee) unless otherwise specified.

4. Price Changes

• Prices are subject to change based on availability and foreign exchange rates. Once full payment is made, your trip price is locked, and no further changes will apply

Cancellation Policy

1. Domestic Trips

• Cancellation by Client:
• 30 days or more before departure: 30% of the total trip cost is retained as a cancellation fee.
• 15-29 days before departure: 50% of the total trip cost is retained as a cancellation fee.
• Less than 15 days before departure: 100% of the total trip cost is retained (no refund).

2. International Trips

• Cancellation by Client:
• 45 days or more before departure: 30% of the total trip cost is retained as a cancellation fee.
• 30-44 days before departure: 50% of the total trip cost is retained as a cancellation fee.
• Less than 30 days before departure: 100% of the total trip cost is retained (no refund).

3. Refund Policy

• Refunds, if applicable, will be processed within 7-10 business days from the date of cancellation, minus the cancellation fee.
• Refunds will be made to the original payment method or as a credit note for future bookings, depending on the terms agreed during booking.

4. Non-Refundable Elements

• Any non-refundable expenses such as visa fees, certain airfare, and service fees are non-refundable under any circumstances
• In the event of visa rejection, the standard cancellation policy will apply.

Cancellation by TripRowers

1. Force Majeure

In the case of events beyond our control (natural disasters, political unrest, pandemics), TripRowers reserves the right to cancel the trip. In such cases, we will offer:

• A full refund of the land portion of your trip, minus any non-recoverable expenses (such as visa fees).
• A credit notes for a future trip, which can be redeemed within 12 months from the date of issue.

2. Insufficient Group Size

For group tours, if the minimum number of participants (typically 10) is not met, TripRowers reserves the right to cancel the trip. In such cases, you will be offered:

• An alternative trip or departure date
• A full refund if you do not wish to accept an alternative option.

Changes to Your Booking

1. Client-Initiated Changes

If you wish to change your travel dates or trip details, please contact us at least 20 days before the scheduled departure for domestic trips and 30 days for international trips. Additional charges may apply based on availability and supplier terms.

2. TripRowers-Initiated Changes

o In the rare event that TripRowers has to change your trip details (such as hotel, itinerary, or transport) due to unforeseen circumstances, we will notify you as soon as possible. Alternatives will be provided, and we will strive to keep any disruptions minimal.

Pricing Policy

Prices are based on current availability and foreign exchange rates. The final price will be confirmed at the time of booking and is subject to change.

Inclusions and Exclusions

Your package inclusions will be detailed in the booking confirmation. Any additional services not mentioned will incur extra charges.

Cancellation by Client

Cancellations must be submitted in writing. Cancellation charges apply according to the policy provided during booking. Refunds, if applicable, will be processed within 7-10 working days.