• Booking Amount is Non refundable.
• Bookings made on non-cancellable/non-amendable packages/rates cannot be canceled/amended. On doing so, the full amount of advance paid will be treated as the cancellation fee. The same terms apply in case if the guests don’t show up.
• For all bookings, other than non-cancellable, if the guest doesn't show up the complete booking will be non-refundable or if they choose to check-out early.
• There would be no refund provided in case some problems occur due to government orders, harsh weather conditions, protests, landslides, or any other unforeseen circumstances. On the occasion of any such happenings, we have a backup plan ready most of the time and we'll be moving onto that. There are times when we would have to cancel some activities mentioned in the itinerary but it's only due to the reason that we would be bound by a circumstance that is not in our control. The booking amount would be non refundable.
• If a trek is called off at the last moment due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.) then the participants would be provided with a travel voucher for the same amount that can be used within 3 months of the issuance date for any package worth the same amount. (Subject to availability)
• If a trek/trip has to be aborted midway due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.). In that case, no refund would be provided.
• The Wander Wave/Third Party Operator will not bear any extra expense due to any natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.).

IDENTITY PROOF

• In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity address proof card e.g. driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted as the above. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.

NO SMOKING

• The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the campsite except in designated areas.

PAYMENT POLICY

• 50% payment at the time of Confirmation. Balance payment upon Boarding. Please note that the room/s and the rate will be confirmed subject to availability, at the time of receipt of the advance deposit details.

CHECK-IN/CHECK-OUT POLICY

• Our check-in time is 2 pm and our check-out time is 10 am. Check-in Early/Late, or sleep in and check-out late, we will be happy to oblige however is subject to availability. Both may entail a nominal additional charge. If the behaviour of any guest is likely to cause distress or harm to them or others, our member of staff or other team members, our on ground Guide/Staff reserve the right to terminate their tour at any time and they will have to make their own arrangements; we will not be liable for any expenses incurred as a result. We will not entertain any claims arising in case such actions are taken by our staff. The guests are responsible for their belongings. For any loss/damage The Wander Wave/third party will not be held responsible.

MANDATORY DOCUMENT

• Since we do cater treks i.e Chopta- Chandrashila, The WAIVER OF LIABILITY, RELEASE OF LIABILITY, and ASSUMPTION OF RISK AGREEMENT form needs to be duly signed by each guest before the commencement of any trip.

CONFIRMATION POLICY

• After a successful booking, the customer will receive confirmation voucher via email within 24 hours of successful booking. If the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email. Alternatively, the customer may choose to cancel their booking before confirmation and a full refund will be processed.

REFUND POLICY

• Booking amount is non refundable . The applicable refund amount will be processed within 7 working days. ( if cancelled before 15 days prior to the departure ) All refunds will be transferred to the traveler's bank account.