Cancellation by Traveler

• No refund on the flight booking amount whatever the reason.
• 80% refund if a cancellation request is sent 30 days before the trip start date (Only on Land Package cost).
• An email has to be sent to [email protected] to raise a cancellation request.
• No refund within 30 days of the event start time whatever is the reason (Health, COVID, Accident, Family crisis, Office issue, or anything else).
• No refund on the partial payment (advance/booking amount) done to block your seat for the trip.

Cancellation by Muddie Trails

Muddie Trails may decide to cancel the event if there are less than 5 travelers signed up for the trip.

What if we don’t get the minimum number of people for the trip?
We have 2 options in this case:
Option 1: Complete refund.
Option 2: Switch to any other long trip of the same dates or future dates. The difference amount will be collected from you or paid back according to the new trip cost.

Note: We do not recommend to book flight tickets until the trip is confirmed with atleast 5 travelers signed up.

Cancellation due to external factors

Muddie Trails may have to cancel the event in case of external factors that are beyond our control like Natural Disasters, Extreme Weather Conditions, Red Alerts, Political Disturbances, Bandh/Curfews, Local Issues, Road Blocks, Flight cancellations, Covid-19 or any other disease outbreaks etc.

In these scenarios:

• No Refund is allowed.
• 100% trip amount can be used for future dates. The difference amount, if any, will be collected from you or paid back according to the new trip cost.
• Once you confirm your participation on the new trip, all the above Cancellation policies will apply for the same.

• The itinerary is fixed. No special requests to change itinerary/schedule shall be entertained. Travelers are not allowed to advice/instruct the Organizers (Driver or Trip Leader or Operations Manager) to change the itinerary.
• Itinerary or Schedule may be changed or adjusted based on the situation. 
• Cooperate with the Organizers in following the schedule set for the day (especially getting up and getting ready in the morning). This will ensure we won’t miss out places in itinerary.
• Every traveler is responsible for his/her own safety. Do not indulge in any illegal or silly activity that causes harm to self or fellow travelers.
• Do not go away from the group without taking permission from the Organizers.
• Travelers are expected to respect each other and help one another. Avoid discussing sensitive matters like sex, politics, and religion/caste/race.
• Using foul or abusive language, eve-teasing, arguing with fellow Travelers/Organizers/Locals, and/or involving in the physical assault will not be accepted and will stand a chance of being deserted by the group then and there.
• Every traveler is expected to digitally fill & submit a liability/waiver form given by the Organizers before the trip. This liability form will discharge Muddie Trails of any unexpected incident like injury/death/theft etc.